Privacy Policy

Effective November 3, 2026

BARQ DEV LLC (“we” or “us”) provides Pre-Exit Survey for Shopify stores. The app asks shoppers one short question when they leave a product page or remove a cart item, and shows the store the answers. This policy explains what information the app handles and how it is used.

Information about the store

For a store, the app processes its Shopify domain and name, the survey questions, answers and settings, plan status, and the Shopify access credentials the app needs to work. Access credentials are stored encrypted. The app reads product names so it can show which product an answer was about.

We also read the store owner’s name and contact email from Shopify to send two emails: a welcome email with setup steps after the app is installed, and a short note asking for feedback after it is removed. Both can include a link to book a call with us. We send nothing else to that address.

Information about shoppers

Each time the question is shown, the app stores which moment it was (leaving a product page or removing a cart item), the product and its name at that time, whether the shopper answered or closed it, the answer they chose and any text they typed in “Other”, the time, and a random browser ID. The browser ID is used only to limit how often the same shopper is asked and to count each shopper once in the store’s results.

The app does not request or store shoppers’ names, email addresses, phone numbers, postal addresses or payment details. Optional “Other” text may contain personal information if a shopper chooses to type it.

For a signed-in shopper, the store’s theme can tell the survey which products they have bought before, so it doesn’t ask about them. That list stays in the shopper’s browser and is not sent to us.

Cookie consent

The survey follows the store’s Shopify customer privacy settings. If a shopper declines in the store’s cookie banner, the survey doesn’t keep its browser ID or its asking limits between visits.

How information is used and shared

We use this information only to run Pre-Exit Survey for the store that installed it: to show the question, store answers, create reports and CSV downloads, apply plan limits, provide support and answer Shopify privacy requests. Information from one store is never used for another store. We do not sell shopper information and do not use it for advertising.

Shopify provides the store platform. The app and its database run on a server that we operate. Resend delivers the two merchant emails. These providers process information only as needed to provide their services, and information may be processed in the countries where they operate.

Retention and deletion

A store can delete all of its answers from the app at any time. Shopify’s customer and store privacy requests trigger deletion of the matching data, and when a store uninstalls the app, its data, including the store owner’s name and email, is deleted after Shopify’s store deletion request arrives. Copies of incoming Shopify notifications are deleted after 30 days.

Your choices and contact

Shoppers can close the question without answering. Merchants can pause the survey, delete answers and uninstall the app at any time. For questions or privacy requests about Pre-Exit Survey, contact us at hello@barq.dev. A shopper may also contact the store where they answered.

Updates

We may update this policy when the app’s data practices change. The effective date above shows when this version was published.